How do I change or cancel my order?
Once an order is placed, we start to work on it right away. You will be able to change or cancel your order within the first 2 hours, so please call or email us to make the change as soon as possible. Changes to orders are not possible after they’ve been placed. If you would like to return or exchange any part of your order, please contact our Customer Service team and they would be happy to help. You can reach them by phone at or by email at .
How can I pay for my online order? What payments do you accept?
Visa, Mastercard and American Express credit cards are all amazing payment methods you can use for your Sunzen Shop order. At this time, we can’t process Visa Debit as a method of payment online or over the phone.
How is sales tax calculated?
We charge sales and use tax according to Federal, Provincial and Local government guidelines, based on the shipping address you provide when you place an online order.
What currency is the site in?
Prices displayed in Sunzen Shop is always in Canadian Dollar.
Does PU-ER tea contain caffeine?
Yes. Post-fermented PU-ER tea contains about 60–70 milligrams of caffeine per 8 oz cup, and Pre-fermented PU-ER tea yields about 30–40 milligrams of caffeine for the same serving size.
Is PU-ER tea safe to consume during pregnancy? How about baby?
Due to the caffeine content in PU-ER tea, we do not recommend pregnant women and babies to consume in excessive amount. Please always check with your doctor and pediatrician before introducing a new product into you and your baby's routine.
How should I store PU-ER tea? Will it expire or get bad?
PU-ER tea should be stored in a cool, dry place away from direct sunlight. An opaque container is also recommended. Like all other high quality all-natural loose leaf tea, PU-ER tea do not expire if stored properly. However, it could lose flavour, aroma, and colour over time. All the tea in Sunzen Shop are stored extremely well with temperature and humidity carefully controlled. We will recommend you to consume it before it loses any flavour.
Is incense safe to use during pregnancy? How about in a room with babies around?
We do not recommend burning incense stick and standing incense during any stage of pregnancy, due to the smoke it produces. Burning with a electronic burner is a safer option. However, please consult with your doctor and pediatrician before introducing a new product into you and your baby's routine.
Visa，Mastercard和American Express信用卡都是您可以在Sunzen Shop订单中使用的付款方式。目前，我们无法将Visa借记卡作为在线或电话付款的方式进行处理。
普洱茶应存放在阴凉干燥处，避免阳光直射。且我们建议使用不透明的容器。像所有其他高质量的全天然散叶茶一样，如果储藏正确，普洱茶也不会过期。但是，随着时间的流逝，它可能会失去风味，香气和色泽。 Sunzen Shop中的所有茶都保存得非常好，并且温度和湿度都经过精心控制。我们建议您在尽快饮用以保证其最优的口味口感。